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inView™ Performance Management for CXone inspires employees to both improve their performance and align with your organization’s goals by providing transparency and continuous feedback within a social, web-based environment. The product incorporates KPIs, dashboards, gamification, collaboration, and learning management to create a culture of high performance and engagement.
NICE inContact delivers an innovative call recording solution that allows you to record what you need, when you need it.
CXone Quality Management provides your quality assurance and management staff with a clear way to evaluate employees.
Align staffing and scheduling with the work needs of your contact center.
Enable efficient measurement of quality management processes with quantifiable data.