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Check into Cash is a national leader in direct lending, providing affordable, short-term credit solutions for consumers. By switching to NICE inContact CXone, they quickly grew from just 40 agents to 135 agents making 20,000-30,000 outbound dials daily. Their service levels soared as right-party connects increased 10% and abandon rates fell to just .5%. Learn how they are using patented CXone Personal Connection Outbound Dialer to connect agents and customers at the first hello and improve the customer experience.
With Personal Connection, your customers will never hear a delay again
Reduce costs and improve customer interactions with inContact Cloud Contact Center Software.
Quickly match customers to agents who can best help them with our cloud ACD software.