Today marks the launch of cc: Community – our new online customer success portal that provides CallCopy customers with free, unlimited access to our solutions database.
cc: Community allows users to leverage the knowledge of other CallCopy customers while keeping current on industry best practices and techniques.
As a member of cc: Community, you can:
View contact center [...]
We’re excited to announce that CallCopy has been selected as a semi-finalist for three TechColumbus Innovation Awards, including Outstanding Product, Outstanding Technology Team, and Executive of the Year.
The Awards honor individuals, companies and technology teams who have made strides in technology innovation in 2009. Winners will be announced on February 4, 2010.
The TechColumbus Innovation Awards [...]
Those of us who work for CallCopy already know it’s a great place to work – so we were thrilled to receive one of Columbus Business First’s “Best Places to Work Awards” for the second consecutive year.
Winners were announced last Thursday at an event at the Greater Columbus Convention Center. The awards are given out [...]
Our latest whitepaper, Improving Customer Experience Through Peer-based Quality Management, takes a closer look at an alternative QM concept that distributes evaluation responsibility to agents while opening lines of communication for the sharing of knowledge and best practices. We explore how the process can be used to exceed traditional expectations and allow organizations to improve [...]
On a recent Saturday night, several members of the CallCopy team headed out to Nationwide Arena for a night of hockey as the Columbus Blue Jackets took on the Los Angeles Kings.
The game, which took place on October 17, was a special Hockey Fights Cancer Night recognized by the Columbus Blue Jackets and the team’s [...]
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eBook: 10 Secrets to Boosting First Call Resolution  |
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Case Study: Elgia, Inc. |
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Best Practices Guide: Building a World-Class Quality Assurance Program |
