The popularity of credit and debit cards in today’s society alongside the prevalence of identity theft has led to a recent uptick in interest surrounding the Payment Card Industry (PCI) Data Security Standard (DSS). As you look to secure and protect the data your contact center records, it’s important to understand the PCI DSS and [...]
Our support team has recently had some rave reviews.
As we mentioned back in December, we were named as a semi-finalist for a TechColumbus Innovation Award in the category of Outstanding Technology Team. Winners will be announced on February 4.
Our team members are all contact center industry veterans who love to lend a helping hand to [...]
Every year the CallCopy team comes together for team building and good times during our annual holiday party. This year, the festivities kicked off on Friday afternoon when speaker Jon Petz joined us to present his motivational message alongside magic tricks and slight-of-hand. He even got some members of the CallCopy team to dance!
On Saturday [...]
Adam Boretz at Speech Technology Magazine published an insightful interview with Donna Fluss of DMG Consulting last week. Donna offered a strong market overview and really got at the core values of the technology.
“[Speech analytics] gives us information that we had no other way of getting,” she says. “The only other way we had of [...]
Today marks the launch of cc: Community – our new online customer success portal that provides CallCopy customers with free, unlimited access to our solutions database.
cc: Community allows users to leverage the knowledge of other CallCopy customers while keeping current on industry best practices and techniques.
As a member of cc: Community, you can:
View contact center [...]
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eBook: 10 Secrets to Boosting First Call Resolution  |
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Case Study: Elgia, Inc. |
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Best Practices Guide: Building a World-Class Quality Assurance Program |
