October 4 marks the official launch of this year’s National Customer Service Week – a week reserved for celebrating customer service and support representatives and the work that they do year round.
As you enjoy the week and take part in a host of agent-appreciation events, remember to celebrate people skills with these six simple tips from [...]
Carolyn Beeler at NPR recently published an interesting article about the next generation of call center workers. In the article, Beeler examines a growing trend where businesses are outsourcing customer service positions to work-at-home agents located across the U.S.
For years, Americans have had their phone calls about credit card bills and broken cell phones handled [...]
We’re always eager to hear what customers and analysts really think about our solutions. Honest feedback helps us shape and plan for future releases and gives us insight into the wants and needs of the market.
Naturally, we were excited to be featured in a recent blog post by Richard Snow, Global VP & Research Director [...]
Every year, we get together to watch the Red, White & Boom! fireworks display in our fair city of Columbus, Ohio. This year, CallCopy team members, family and friends celebrated the holiday in our new office in the Arena District. The office offers an enviable view of downtown Columbus, and consequently, the Red, White & [...]
Yesterday evening I had the honor of accepting the award for the 2010 Ernst & Young Entrepreneur of the Year. The award is considered by many as the equivalent of the Grammy’s for entrepreneurship.
This is a big win for CallCopy. Although I am named on the award, this is truly an award for the company, [...]
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Whitepaper: Building a Work-at-Home Program  |
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eBook: 10 Secrets to Boosting First Call Resolution |
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Best Practices Guide: Building a World-Class Quality Assurance Program |
