Every year the CallCopy team comes together for team building and good times during our annual holiday party. This year, the festivities kicked off on Friday afternoon when speaker Jon Petz joined us to present his motivational message alongside magic tricks and slight-of-hand. He even got some members of the CallCopy team to dance!
On Saturday [...]
Adam Boretz at Speech Technology Magazine published an insightful interview with Donna Fluss of DMG Consulting last week. Donna offered a strong market overview and really got at the core values of the technology.
“[Speech analytics] gives us information that we had no other way of getting,” she says. “The only other way we had of [...]
Today marks the launch of cc: Community – our new online customer success portal that provides CallCopy customers with free, unlimited access to our solutions database.
cc: Community allows users to leverage the knowledge of other CallCopy customers while keeping current on industry best practices and techniques.
As a member of cc: Community, you can:
View contact center [...]
We’re excited to announce that CallCopy has been selected as a semi-finalist for three TechColumbus Innovation Awards, including Outstanding Product, Outstanding Technology Team, and Executive of the Year.
The Awards honor individuals, companies and technology teams who have made strides in technology innovation in 2009. Winners will be announced on February 4, 2010.
The TechColumbus Innovation Awards [...]
Those of us who work for CallCopy already know it’s a great place to work – so we were thrilled to receive one of Columbus Business First’s “Best Places to Work Awards” for the second consecutive year.
Winners were announced last Thursday at an event at the Greater Columbus Convention Center. The awards are given out [...]
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Whitepaper: PCI DSS Guide for Contact Center Managers  |
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Best Practices Guide: Building a World-Class Quality Assurance Program |
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Whitepaper: Improving the Customer Experience with Peer-based QM |
