We recently demoed cc: Clarity, CallCopy’s next-generation workforce management (WFM) solution, to a packed virtual room! cc: Clarity enables easy and efficient agent scheduling, staffing the right people, with the right skills at the right time of day. This user-friendly WFM tool is also fully integrated with the rest of cc: Discover, CallCopy’s workforce [...]
CONNECT 12, CallCopy’s first annual user conference held in September in Columbus, Ohio, proved to be a success. CallCopy users attended breakout sessions and roundtables and had the opportunity to share their ideas directly with the CallCopy team in an effort to shape the product vision.
The conference began with a keynote presentation [...]
StellarOne Bank, one of the largest independent, commercial banks headquartered in Virginia, is in a position to offer broader services and more convenience to their clients. Addressing these needs was the bank’s primary purpose for deploying a new call recording and quality monitoring system.
Download the case study to learn how StellarOne:
Improved the quality of client [...]
CallCopy offers monthly education sessions for the cc: Discover Workforce Optimization Suite. These two hour sessions provide the ability to get refresher training, educate new users and learn about new features and processes.
Upcoming CallCopy cc: Discover Training Dates:
End User – May 11
Speech Analytics – May 16
Quality Assurance – May 18
System Admin [...]
CallCopy recently hosted a webinar, “Calibration Makes Perfect – Excellence and Increased Customer Satisfaction” presented by Gerald Sinclair, Education Specialist at CallCopy.
This session, and the invaluable Q&A that followed the presentation, is available for you to listen to or you can download CallCopy’s informative calibration whitepaper that discusses how effective calibration can improve your [...]