Comments for CallCopy Blog

Comment on Speech Analytics Best Practices That Immediately Impact Business Performance by San Diego Real Estate Attorney

San Diego Real Estate Attorney — Thu, 06 Oct 2011 19:52:32 +0000

Thanks for sharing! these days There is so much confusion surrounding this topic and there’s a lot of different advice about good practices. Thanks for helping to clear it up somewhat. Your opinions are appreciated.

Keep Rockin!

Best,

Comment on No Small Metric: First Call Resolution by First Call Resolution – The Most Important Metric | CallCenterBestPractices.com

Fri, 30 Sep 2011 03:10:57 +0000

[...] First Call Resolution and How it Can Save Your Call CenterThe Importance of Call Center MetricsCallCopy Blog if (top!=self) { window.location = [...]

Comment on Speech Analytics Best Practices That Immediately Impact Business Performance by Mark Allen

Mark Allen — Wed, 28 Sep 2011 16:53:19 +0000

One practice that I have found useful, as a speech analytics specialist with my firm, is to manage up. Management needs to know the power, and perhaps more importantly the limitations, of speech analytics in order to effectively manage to it and to integrate effective business process around it.

Comment on Customer Service Week: Coming Soon to a Contact Center Near You by CallCopy Blog » Celebrating Customer Service Week Across the Country

CallCopy Blog » Celebrating Customer Service Week Across the Country — Fri, 15 Oct 2010 20:25:53 +0000

[...] we mentioned in a recent blog post, last week was National Customer Service Week. We wanted to play a role in this very worthwhile [...]

Comment on Now In Session by writing jobs

writing jobs — Thu, 16 Sep 2010 11:27:49 +0000

“ACME’s flexible approach will make SIP-enabled call recording scalable and very easy to deploy alongside the CallCopy solution.” That is really great!

Comment on CallCopy wins 2010 Ernst & Young Entrepreneur of the year award by Rhonda

Rhonda — Fri, 02 Jul 2010 17:07:27 +0000

Ray, congratulations on your award. With what you’ve accomplished over the past couple of years, you and your team are very deserving of the recognition.

Rhonda

Comment on What You (and Your Contact Center) Need to Know About PCI DSS by contact center Philippines

contact center Philippines — Wed, 26 May 2010 02:03:28 +0000

Thank you for the heads up. Because of the upsurge of cases of identity theft, people are becoming more cautious about giving out their credit card information, especially to contact centers. Companies need to ensure customers that their information is safeguarded by following certain protocols, such as call recording.

Comment on No Small Metric: First Call Resolution by contact center Philippines

contact center Philippines — Wed, 26 May 2010 01:54:42 +0000

Thank you for sharing this link. I think that increasing the level of FCR will guide call centers into incorporating best practices into their training to provide customers with a better quality of service.

Comment on Speech Analytics Best Practices That Immediately Impact Business Performance by contact center Philippines

contact center Philippines — Wed, 26 May 2010 01:51:35 +0000

Great suggestions. I believe that best practices will always ensure customer satisfaction. Speech analytics is a great way to find out in which areas your agents need to improve.

Comment on Moving On Up! by Matt Dopkiss

Matt Dopkiss — Tue, 13 Apr 2010 17:44:10 +0000

New offices look great, guys, can’t wait to visit and check out the digs. Congrats!