Archive for 'VOIP'

CallCopy Coming to InAAU

CallCopy will be exhibiting at the International Alliance of Avaya Users (InAAU) conference in San Diego March 31-April 2.  Stop by to learn more about our software suite, cc: Discover, and our many Avaya-certified active call recording solutions, including Device Media Call Control (DMCC, formerly CMAPI).  We are also able to record VoIP and TDM [...]

Purchasing Technology in Today’s Economy

While the politicians and economists may argue about our economy and whether recent slowdowns in economic growth truly indicate a recession, it is still as important as ever to make purchasing decisions with respect to the current and future economic outlook. Be it an ACD/PBX, CRM, workforce management (WFM), IVR, speech analytics, or of [...]

CallCopy will be at the ICMI demo in Miami

CallCopy will be exhibiting at the ICMI Demo in Miami February 13-15; we will be at pedestal E-9. We will be demonstrating our cc: Discover suite, which includes call recording and quality monitoring tools. We will also be able to provide information on our new cc: Survey application, which can provide both IVR [...]

How do I record thee? Let me count the ways…

CallCopy’s cc: Discover platform supports many methods of call recording and desktop screen capture.  Our voice recording application, cc: Voice, is able to record through a station-side passive tap, trunk logging, passive VoIP recording (packet sniffing), and direct integration to many major telephone systems.  
Station-side call recording method is suitable for recording analog phones, as well as recording digital phones [...]

CallCopy Achieves Third Avaya Certification for DMCC

CallCopy was accepted into the Avaya DeveloperConnection program in December, 2006. Our first certification soon followed in Q1 2007 for on-demand recording using silent monitoring. Later in 2007 CallCopy was again certified, this time for using TSAPI events through the Avaya Application Enablement Services (AES) and a line side T1 connection to the [...]