The recent The Art of Evolution | Global Connect 2010 in Denver was loaded with networking opportunities, information, and excellent speakers. But some of the sessions stood out to us as particularly relevant.
Known for its ability to provide data delivery in new and innovative ways, Acme Packet’s sessions were very popular [...]
CallCopy is proud to be a sponsor for the ShoreTel Champion’s Summit in Las Vegas, July 22-24. The event brings together ShoreTel’s leading channel partners for informative workshops and training sessions. CallCopy and other technology partners will be showcased in the Exhibit Hall.
For our current and prospective ShoreTel distributors, we are excited to meet with you and demonstrate our [...]
We were recently asked about which is preferred, trunk recording (record T1/E1 line) or station recording (digital or analog phone recording). Here’s our $0.02:
In most cases, station side recording is preferred. One key factor is that with trunk recording you are not able to record PBX calls. For example, if one employee calls another employee, that call does not cross your [...]
CallCopy will be exhibiting at the Wisconsin Avaya User’s Group (WAUG) this Thursday and Friday, May 8-9. We are looking forward to meeting the group members and showing them how CallCopy’s call recording, screen capture, quality monitoring, and survey applications can benefit their call centers. Our cc: Discover suite is used for quality monitoring, coaching and training, [...]
One of the key values for CallCopy’s cc: Discover suite is its flexibility, both in our licensing model and in our software design. This flexibility enables the system you buy today to continue to meet your needs in the future, without a forklift upgrade.
The licensing for cc: Discover’s call recording and desktop screen capture software [...]
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eBook: 10 Secrets to Boosting First Call Resolution  |
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Case Study: Elgia, Inc. |
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Best Practices Guide: Building a World-Class Quality Assurance Program |
