Today marks the launch of cc: Community – our new online customer success portal that provides CallCopy customers with free, unlimited access to our solutions database.
cc: Community allows users to leverage the knowledge of other CallCopy customers while keeping current on industry best practices and techniques.
As a member of cc: Community, you can:
View contact center [...]
Those of us who work for CallCopy already know it’s a great place to work – so we were thrilled to receive one of Columbus Business First’s “Best Places to Work Awards” for the second consecutive year.
Winners were announced last Thursday at an event at the Greater Columbus Convention Center. The awards are given out [...]
DestinationCRM.com, and online publication from the editors of CRM Magazine, recently featured CallCopy’s cc: Survey in an article titled “Changing the Paradigm of the Contact Center” by Christopher Musico.
The article focuses on the many benefits of IVR surveys as well as web-based surveys in collecting customer feedback. The paradigm shift relates to the ability to focus the data [...]
CallCopy was a premier sponsor for the ShoreTel Champion’s Summit last week in Las Vegas. We hit the show floor with a ShoreTel mobile demo unit complete with cc: Voice call recording installed, and recorded dozens of live calls as we demonstrated our integration. We also unveiled our new live monitoring feature, which was well received [...]
CallCopy Inc. was voted Best in Class Winner for “Best Recording/Quality Monitoring Solution in the Americas Region” as awarded by ContactCenterWorld.com. The Members’ Choice Awards have been presented for 6 years running and recognize industry solution providers who sell products or services to contact centers. Unlike other awards programs, the Members’ Choice Awards are based [...]
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eBook: 10 Secrets to Boosting First Call Resolution |
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Best Practices Guide: Building a World-Class Quality Assurance Program |
