Yesterday evening I had the honor of accepting the award for the 2010 Ernst & Young Entrepreneur of the Year. The award is considered by many as the equivalent of the Grammy’s for entrepreneurship.
This is a big win for CallCopy. Although I am named on the award, this is truly an award for the company, [...]
The recent The Art of Evolution | Global Connect 2010 in Denver was loaded with networking opportunities, information, and excellent speakers. But some of the sessions stood out to us as particularly relevant.
Known for its ability to provide data delivery in new and innovative ways, Acme Packet’s sessions were very popular [...]
Every year the CallCopy team comes together for team building and good times during our annual holiday party. This year, the festivities kicked off on Friday afternoon when speaker Jon Petz joined us to present his motivational message alongside magic tricks and slight-of-hand. He even got some members of the CallCopy team to dance!
On Saturday [...]
Today marks the launch of cc: Community – our new online customer success portal that provides CallCopy customers with free, unlimited access to our solutions database.
cc: Community allows users to leverage the knowledge of other CallCopy customers while keeping current on industry best practices and techniques.
As a member of cc: Community, you can:
View contact center [...]
Those of us who work for CallCopy already know it’s a great place to work – so we were thrilled to receive one of Columbus Business First’s “Best Places to Work Awards” for the second consecutive year.
Winners were announced last Thursday at an event at the Greater Columbus Convention Center. The awards are given out [...]
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eBook: 10 Secrets to Boosting First Call Resolution  |
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Case Study: Elgia, Inc. |
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Best Practices Guide: Building a World-Class Quality Assurance Program |
