We’ve recently launched a robust enterprise feedback management (EFM) application, cc: Survey. The potential returns for an EFM surveying application are immense. As it relates to QA, EFM enables you to calibrate your internal quality measurements against customer perspective. If you say you are averaging 90%, but your customers say 70%, you need to know why! [...]
There are many solutions available in the cc: Discover suite. How do you know which modules are right for you, and what returns you can gain from your investment in a CallCopy call recording and quality monitoring system?
It all starts with an evaluation of the contact center’s current operations. To take it from the top, is it [...]
CallCopy will be exhibiting at the Wisconsin Avaya User’s Group (WAUG) this Thursday and Friday, May 8-9. We are looking forward to meeting the group members and showing them how CallCopy’s call recording, screen capture, quality monitoring, and survey applications can benefit their call centers. Our cc: Discover suite is used for quality monitoring, coaching and training, [...]
One of the key values for CallCopy’s cc: Discover suite is its flexibility, both in our licensing model and in our software design. This flexibility enables the system you buy today to continue to meet your needs in the future, without a forklift upgrade.
The licensing for cc: Discover’s call recording and desktop screen capture software [...]
CallCopy will be exhibiting at the International Alliance of Avaya Users (InAAU) conference in San Diego March 31-April 2. Stop by to learn more about our software suite, cc: Discover, and our many Avaya-certified active call recording solutions, including Device Media Call Control (DMCC, formerly CMAPI). We are also able to record VoIP and TDM [...]
 |
eBook: 10 Secrets to Boosting First Call Resolution  |
|
Case Study: Elgia, Inc. |
|
Best Practices Guide: Building a World-Class Quality Assurance Program |
