We were excited to be able to sponsor lunch for the U-Haul team and prizes for team members recognized in the following categories (based on interactions recorded with CallCopy software of course): Above and Beyond, Most Improved, Overcoming the Objections, Perfect Tone of Voice, and Sharp Listening.

Thank you to our fabulous customers for the opportunity to be a part of this exciting event!

We spent part of the day this past Friday moving, unpacking and getting settled in at the new digs.  Everyone helped out to make the move go as smoothly as possible and we’re all happy to have more space with room to grow!

As you may know, we’ve seen rapid growth in recent years and this move is a direct result of our continued organizational expansion.  We’d like to thank our customers and partners for their continued support.

As we mentioned back in December, we were named as a semi-finalist for a TechColumbus Innovation Award in the category of Outstanding Technology Team. Winners will be announced on February 4.

Our team members are all contact center industry veterans who love to lend a helping hand to our clients. They take a lot of pride in their work and love going above and beyond to make sure our clients are running at peak form.

Customers are noticing our efforts!

The support team was given a gift card this week by a satisfied customer thanking them for their ongoing support and customer service. Last fall, the CIO of one of our major accounts called in and gave our support manager his credit card number, telling him to buy lunch for the staff to thank them for going above and beyond.

We constantly receive compliments and rave reviews from clients and this shows in analyst reporting as well. We were rated #1 in Overall Vendor Satisfaction by DMG Consulting and regularly receive praise from our customers for our responsiveness, industry expertise and professionalism.

Great customer service and support is a major focus for everyone at CallCopy – props to our own CallCopy support team for their dedication!

cc: Community allows users to leverage the knowledge of other CallCopy customers while keeping current on industry best practices and techniques.

As a member of cc: Community, you can:

• View contact center best practice documents.
• Review helpful tech tips.
• Suggest and vote on new product features.
• Download CallCopy user manuals.
• Read frequently asked questions (FAQs).
• And more!

Get started!

New Users:
Click here to request your unique user ID and password.

Existing Users:
Click here to login now.

We encourage you to ask questions, seek advice and provide answers and advice to fellow group members.  You can also share your ideas and success stories related to contact center/agent management.

We look forward to seeing you online!

We’re excited to announce that CallCopy has been selected as a semi-finalist for three TechColumbus Innovation Awards, including Outstanding Product, Outstanding Technology Team, and Executive of the Year.

The Awards honor individuals, companies and technology teams who have made strides in technology innovation in 2009. Winners will be announced on February 4, 2010.

The TechColumbus Innovation Awards celebrate the spirit of innovation by recognizing outstanding technology achievements in Central Ohio. The Awards showcase the region’s advancements and promising future. For more information, visit www.techcolumbusinnovationawards.org.

Those of us who work for CallCopy already know it’s a great place to work – so we were thrilled to receive one of Columbus Business First’s “Best Places to Work Awards” for the second consecutive year.

Winners were announced last Thursday at an event at the Greater Columbus Convention Center. The awards are given out every year to the top employers in Central Ohio, and are based on workplace satisfaction surveys. CallCopy won the first place award in 2008.

“For me, the best part of working for CallCopy is the team-oriented atmosphere. I continually feel as though my contributions are recognized and that my voice is heard at all levels of the organization – traits that are increasingly hard to find in a company,” said Ken Falk, manager of sales solutions at CallCopy.

Read the press release.

]]> http://www.callcopy.com/blog/2009/11/19/callcopy-named-a-best-place-to-work-second-year-in-a-row/feed/ 0 http://www.callcopy.com/blog/2009/10/02/callcopy-on-the-road/ http://www.callcopy.com/blog/2009/10/02/callcopy-on-the-road/#comments Fri, 02 Oct 2009 14:53:26 +0000 admin http://blog.callcopy.com/?p=58 CallCopy will be making stops at three different conferences throughout the month of October. If you plan to attend any of these conferences please stop by our booth and say hello!

• ACCE 2009 Conference & Expo

October 5-9, Las Vegas, NV

The 2009 ACCE Conference & Expo will include a comprehensive educational program, extensive networking opportunities and plenty of case studies and interactive discussions. You can choose from seven concurrent sessions of programming in four key areas.

Register Now for FREE Access to ACCE Call Center Exhibition! Register for your exhibit hall pass online using promo code FP2009 or use promo code CALL2009 and save $400 on the cost of any conference package.

• Avaya Global Sales & Americas Partner Conference 2010

October 11-15, Nashville, TN

The Avaya Global Sales & America Partner Conference will feature presentations by Avaya senior leaders, awards to top performing partners, breakout sessions, an Ask the Expert session on the new Avaya Connect program as well as a complete Conference Expo.

• Credit Union Call Center Conference 2009

October 18-21, Las Vegas, NV

The Credit Union Call Center Conference will address the challenges facing the credit union call center industry through three separate tracks: Executive, Managers and Lending.

Desktop screen capture is available for all of our cc: Discover active and passive call recording software installations.  And, as always, quality is included in every system!  With our bundled cc: Quality package, you get a web-based interface to build custom quality monitoring forms with simple or complex scoring, and report on your evaluation results to calibrate your quality, and reveal trends in performance at the group and agent level. 

See you in San Diego!

Avaya had a sizable display right at the entrance to the demo hall, and they were flanked by Cisco and Mitel.  NEC and Nortel were also nestled toward the front of the room while Siemens, Interactive Intelligence (I3), and Ericsson were more dispersed through the floor.  I was somewhat surprised at how toned-down Aspect’s booth was compared to the other industry titans.

I have to admit that Motorola’s booth talent – a magician – was a good staffing choice for their booth.  He did an excellent job of getting a crowd to sit down for a performance that mixed a little magic, a little humor, and a little product pitching.  I liked the magic best.

ShoreTel’s booth also had a talented speaker, but they had a much stronger focus on their product.  They had a live phone system set up and invited audience members to take it for a test drive.  Honestly, there is no better way to really showcase a product’s intuitive design and ease of use than to have someone who has never used the application before navigate it like a pro in front of a crowd!   This is a strategy we have used many times in our cc: Discover demos, letting people search for recorded phone calls, replay screen capture sessions, and build quality monitoring forms.

Overall, it was a great experience…and that was only the demo floor!

CallCopy’s business development team is able to help you define an ROI for your investment in telephone recording and quality management software. While many of the potential returns on an investment on call recording are similar – if not identical – no matter which solution you choose, there is one key factor that can accelerate your ROI: ease of use.

The single most consistent piece of feedback we have received from our clients is that they love how intuitive our interface is. It is easy to train, and it performas well in the fast paced environment present on the contact center. Because CallCopy is easy to use, your staff will become more proficient in less time, and you will realize the returns on your investment faster that you would with other recording and QM technologies.

CallCopy is also scalable, and can easily be adjusted to reflect changes in your business. If you need to record more calls, or keep them longer, you can take care of this through our web-based administrative portal. cc: Discover is also adaptable to a wide range of technologies, from TDM and VoIP phone recording, to third-party integrations with CRM and WFM applications, CallCopy provides a solution suite that can be the core foundation of a technology platform. A platform that will be recognized as a sound investment in today’s economy, and in the future.