CallCopy will be exhibiting at the Wisconsin Avaya User’s Group (WAUG) this Thursday and Friday, May 8-9. We are looking forward to meeting the group members and showing them how CallCopy’s call recording, screen capture, quality monitoring, and survey applications can benefit their call centers. Our cc: Discover suite is used for quality monitoring, coaching and training, [...]
One of the key values for CallCopy’s cc: Discover suite is its flexibility, both in our licensing model and in our software design. This flexibility enables the system you buy today to continue to meet your needs in the future, without a forklift upgrade.
The licensing for cc: Discover’s call recording and desktop screen capture software [...]
CallCopy will be exhibiting at the International Alliance of Avaya Users (InAAU) conference in San Diego March 31-April 2. Stop by to learn more about our software suite, cc: Discover, and our many Avaya-certified active call recording solutions, including Device Media Call Control (DMCC, formerly CMAPI). We are also able to record VoIP and TDM [...]
The VoiceCon show in Orlando was a hotbed of telecommunications all-stars. All of the major telecom vendors were represented, many of them in large scale, multi-story trade show displays. We spent a significant amount of time speaking with the folks from ShoreTel, who have been earning a very respectable place in the market. I had [...]
While the politicians and economists may argue about our economy and whether recent slowdowns in economic growth truly indicate a recession, it is still as important as ever to make purchasing decisions with respect to the current and future economic outlook. Be it an ACD/PBX, CRM, workforce management (WFM), IVR, speech analytics, or of [...]
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eBook: 10 Secrets to Boosting First Call Resolution  |
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Case Study: Elgia, Inc. |
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Best Practices Guide: Building a World-Class Quality Assurance Program |
