CallCopy is proud to be a sponsor for the ShoreTel Champion’s Summit in Las Vegas, July 22-24. The event brings together ShoreTel’s leading channel partners for informative workshops and training sessions. CallCopy and other technology partners will be showcased in the Exhibit Hall.
For our current and prospective ShoreTel distributors, we are excited to meet with you and demonstrate our [...]
We were recently asked about which is preferred, trunk recording (record T1/E1 line) or station recording (digital or analog phone recording). Here’s our $0.02:
In most cases, station side recording is preferred. One key factor is that with trunk recording you are not able to record PBX calls. For example, if one employee calls another employee, that call does not cross your [...]
Speech analytics is a hot topic in the contact center market. Many of our peers in the industry – clients, prospects, and business partners – come to us looking for information on this exciting new technology. They are interested in call recording, but they want to use speech analytics in their quality monitoring program to quickly [...]
CallCopy Inc. was voted Best in Class Winner for “Best Recording/Quality Monitoring Solution in the Americas Region” as awarded by ContactCenterWorld.com. The Members’ Choice Awards have been presented for 6 years running and recognize industry solution providers who sell products or services to contact centers. Unlike other awards programs, the Members’ Choice Awards are based [...]
There are many solutions available in the cc: Discover suite. How do you know which modules are right for you, and what returns you can gain from your investment in a CallCopy call recording and quality monitoring system?
It all starts with an evaluation of the contact center’s current operations. To take it from the top, is it [...]
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eBook: 10 Secrets to Boosting First Call Resolution  |
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Case Study: Elgia, Inc. |
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Best Practices Guide: Building a World-Class Quality Assurance Program |
