CallCopy will be exhibiting at the International Alliance of Avaya Users (InAAU) conference in San Diego March 31-April 2. Stop by to learn more about our software suite, cc: Discover, and our many Avaya-certified active call recording solutions, including Device Media Call Control (DMCC, formerly CMAPI). We are also able to record VoIP and TDM [...]
The VoiceCon show in Orlando was a hotbed of telecommunications all-stars. All of the major telecom vendors were represented, many of them in large scale, multi-story trade show displays. We spent a significant amount of time speaking with the folks from ShoreTel, who have been earning a very respectable place in the market. I had [...]
CallCopy will be exhibiting at the ICMI Demo in Miami February 13-15; we will be at pedestal E-9. We will be demonstrating our cc: Discover suite, which includes call recording and quality monitoring tools. We will also be able to provide information on our new cc: Survey application, which can provide both IVR [...]
CallCopy’s cc: Discover platform supports many methods of call recording and desktop screen capture. Our voice recording application, cc: Voice, is able to record through a station-side passive tap, trunk logging, passive VoIP recording (packet sniffing), and direct integration to many major telephone systems.
Station-side call recording method is suitable for recording analog phones, as well as recording digital phones [...]
CallCopy was accepted into the Avaya DeveloperConnection program in December, 2006. Our first certification soon followed in Q1 2007 for on-demand recording using silent monitoring. Later in 2007 CallCopy was again certified, this time for using TSAPI events through the Avaya Application Enablement Services (AES) and a line side T1 connection to the [...]
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eBook: 10 Secrets to Boosting First Call Resolution |
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Best Practices Guide: Building a World-Class Quality Assurance Program |
