Archive by Author

May201103

CallCopy

0

Completely Satisfied: Results from DMG’s Workforce Optimization Customer Satisfaction Study

CallCopy received top ratings in overall product and vendor satisfaction in DMG Consulting’s 2010-2011 Quality Management/Liability Recording Product and Market Report.  CallCopy received the highest Product rating, and tied for the highest rating in Overall Vendor Satisfaction.
The survey, conducted by industry analyst DMG Consulting LLC (DMG), is designed to assist contact center and IT managers [...]

Apr201119

CallCopy

0

Desktop Analytics in the Contact Center – Webinar Top Five Questions

We recently hosted a webinar, Desktop Analytics in the Contact Center, where we unveiled the latest addtion to our Workforce Optimization Suite, cc: Fusion.  cc: Fusion has the ability to easily integrate with virtually any third-party application, enabling data to be captured and inserted into call records as a searchable field. This can be accomplished without [...]