One of the key values for CallCopy’s cc: Discover suite is its flexibility, both in our licensing model and in our software design. This flexibility enables the system you buy today to continue to meet your needs in the future, without a forklift upgrade.
The licensing for cc: Discover’s call recording and desktop screen capture software [...]
KPI stands for Key Performance Indicators, a set of metrics critical to assessing contact center performance. The specific metrics that are considered KPI are different for each contact center. The primary factors to consider are: inbound vs. outbound, and sales vs. service. Secondary factors include markets served, your company’s position in that market, customer behaviors, [...]
CallCopy will be exhibiting at the International Alliance of Avaya Users (InAAU) conference in San Diego March 31-April 2. Stop by to learn more about our software suite, cc: Discover, and our many Avaya-certified active call recording solutions, including Device Media Call Control (DMCC, formerly CMAPI). We are also able to record VoIP and TDM [...]
The VoiceCon show in Orlando was a hotbed of telecommunications all-stars. All of the major telecom vendors were represented, many of them in large scale, multi-story trade show displays. We spent a significant amount of time speaking with the folks from ShoreTel, who have been earning a very respectable place in the market. I had [...]
Several of our clients are undergoing green technology initiatives, and CallCopy is proud to be a part of that process. Many corporations are moving to green IT platforms, which involves consolidating technologies and sourcing applications are are able to run with a minimum hardware requirement. Through our own products, as well as the [...]
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eBook: 10 Secrets to Boosting First Call Resolution  |
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Case Study: Elgia, Inc. |
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Best Practices Guide: Building a World-Class Quality Assurance Program |
