CallCopy Inc. was voted Best in Class Winner for “Best Recording/Quality Monitoring Solution in the Americas Region” as awarded by ContactCenterWorld.com. The Members’ Choice Awards have been presented for 6 years running and recognize industry solution providers who sell products or services to contact centers. Unlike other awards programs, the Members’ Choice Awards are based [...]
Multiple departments in your company can benefit, because cc: Survey can accommodate multiple surveys. A survey campaign does not have to be limited to the contact center. HR can use surveys with applicants and employees. Marketing can use surveys to gather information from your customers on future products and services they would like, or probe to see what issues may be preventing sales [...]
We’ve recently launched a robust enterprise feedback management (EFM) application, cc: Survey. The potential returns for an EFM surveying application are immense. As it relates to QA, EFM enables you to calibrate your internal quality measurements against customer perspective. If you say you are averaging 90%, but your customers say 70%, you need to know why! [...]
There are many solutions available in the cc: Discover suite. How do you know which modules are right for you, and what returns you can gain from your investment in a CallCopy call recording and quality monitoring system?
It all starts with an evaluation of the contact center’s current operations. To take it from the top, is it [...]
CallCopy will be exhibiting at the Wisconsin Avaya User’s Group (WAUG) this Thursday and Friday, May 8-9. We are looking forward to meeting the group members and showing them how CallCopy’s call recording, screen capture, quality monitoring, and survey applications can benefit their call centers. Our cc: Discover suite is used for quality monitoring, coaching and training, [...]
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eBook: 10 Secrets to Boosting First Call Resolution  |
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Case Study: Elgia, Inc. |
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Best Practices Guide: Building a World-Class Quality Assurance Program |
