CONNECT 12, CallCopy’s first annual user conference held in September in Columbus, Ohio, proved to be a success. CallCopy users attended breakout sessions and roundtables and had the opportunity to share their ideas directly with the CallCopy team in an effort to shape the product vision.
The conference began with a keynote presentation from Donna Fluss, Founder and President of DMG Consulting, LLC. Followed, were a variety of breakout sessions aimed towards every kind of audience and topic. “There was literally something for everyone.” said Barry Knack, Director, Education. There were 27 total breakout sessions designed specifically for our users presented by the CallCopy team, along with guest speakers – including some CallCopy clients. In addition to sessions covering QA best practices and user tips and tricks, some of the sessions that created some real buzz were ones focused topics including speech analytics and workforce management.
CallCopy users also had the opportunity of having technical questions answered at our SmartBar and found it to be very beneficial, along with the ability to network with other fellow users. The success of the conference has brought CallCopy new reference opportunities. The CallCopy team loved sharing and hearing feedback on ideas about shaping our product that would help to better advance future growth for our customers. Plans for 2013 are underway!
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