Completely Satisfied: Results from DMG’s Workforce Optimization Customer Satisfaction Study

CallCopy received top ratings in overall product and vendor satisfaction in DMG Consulting’s 2010-2011 Quality Management/Liability Recording Product and Market Report.  CallCopy received the highest Product rating, and tied for the highest rating in Overall Vendor Satisfaction.

The survey, conducted by industry analyst DMG Consulting LLC (DMG), is designed to assist contact center and IT managers in selecting the best solution, technology and partner to meet their organization’s current and future needs.

“CallCopy received impressive results in DMG’s workforce optimization customer satisfaction study. The results are a clear indication that CallCopy is highly committed to their clients and working hard to deliver products and services that address their needs.” – Donna Fluss, president of DMG Consulting

For the report, DMG surveyed customers of thirteen leading workforce optimization (WFO) solution providers. Participants were asked to rate their level of satisfaction in eleven product-related categories and eight vendor-related categories. In addition to receiving the highest average Product satisfaction rating, CallCopy received the highest rating in eight of the eleven product-related categories, including six perfect scores of 5.0 (completely satisfied) and two in which they shared the top score.

To view the full results of the satisfaction survey, visit www.callcopy.com/dmg