Celebrating Customer Service Week Across the Country

As we mentioned in a recent blog post, last week was National Customer Service Week. We wanted to play a role in this very worthwhile annual celebration, so we decided to sponsor some of our customers’ contact centers (by providing gift cards and other prizes) as a way to recognize agents who go the extra mile to provide customers with the best possible experience. Mohawk Flooring, Bluegrass Cellular, OCLC, and U-Haul all joined in the fun.

We were excited to be able to sponsor lunch for the U-Haul team and prizes for team members recognized in the following categories (based on interactions recorded with CallCopy software of course): Above and Beyond, Most Improved, Overcoming the Objections, Perfect Tone of Voice, and Sharp Listening.

Thank you to our fabulous customers for the opportunity to be a part of this exciting event!