Ventana Research: CallCopy Delivers Significant Business Benefits

We’re always eager to hear what customers and analysts really think about our solutions.  Honest feedback helps us shape and plan for future releases and gives us insight into the wants and needs of the market.

Naturally, we were excited to be featured in a recent blog post by Richard Snow, Global VP & Research Director at Ventana Research.  The post, CallCopy Emerges as a Player in Agent Performance Management, is a great review of our solutions from a respected industry analyst, and showcases CallCopy as a proven vendor in the agent performance management arena.

Overall, we’re thrilled with the coverage, but one part stood out to us in particular. After having spoken with several CallCopy users, Richard points out that while they are “well satisfied with the products,” the training we provide has room for improvement.  Fortunately, thanks to feedback collected during our ongoing customer surveys, we were already aware of this shortfall and had taken steps to enhance our training program.

Barry Knack was recently hired as CallCopy’s new Director of Education, and will spearhead our efforts to deliver the best training in the market. Barry brings extensive experience in the areas of coaching and training, combined with great leadership and high energy. With these skills, Barry and his team are working to rejuvenate CallCopy’s training offerings to meet the high standards we’ve set for ourselves. Look for additional news in the coming months, as we roll out new training features to serve our users, alongside our free monthly training sessions and active user community.

Thanks for this valuable piece of research, Richard!