http://www.callcopy.com/blog/2010/04/19/no-small-metric-first-call-resolution/ News and views on the call recording and contact center industry Thu, 06 Oct 2011 19:52:32 -0400 http://wordpress.org/?v=2.8.5 hourly 1 http://www.callcopy.com/blog/2010/04/19/no-small-metric-first-call-resolution/comment-page-1/#comment-7580 First Call Resolution – The Most Important Metric | CallCenterBestPractices.com Fri, 30 Sep 2011 03:10:57 +0000 http://www.callcopy.com/blog/?p=329#comment-7580 [...] First Call Resolution and How it Can Save Your Call CenterThe Importance of Call Center MetricsCallCopy Blog if (top!=self) { window.location = [...] [...] First Call Resolution and How it Can Save Your Call CenterThe Importance of Call Center MetricsCallCopy Blog if (top!=self) { window.location = [...]

]]> http://www.callcopy.com/blog/2010/04/19/no-small-metric-first-call-resolution/comment-page-1/#comment-6506 contact center Philippines Wed, 26 May 2010 01:54:42 +0000 http://www.callcopy.com/blog/?p=329#comment-6506 Thank you for sharing this link. I think that increasing the level of FCR will guide call centers into incorporating best practices into their training to provide customers with a better quality of service. Thank you for sharing this link. I think that increasing the level of FCR will guide call centers into incorporating best practices into their training to provide customers with a better quality of service.

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