Got Consent? Why You Need to Take a Closer Look at Call Recording Laws
In the world of call recording compliance, where there’s no steadfast, across-the-board policy on consent laws, scenarios can quickly become confusing. Such is the case for a county agency located in CallCopy’s home town, Franklin County Children Services.
According to the Columbus Dispatch:
“Mary Ann O’Garro said a request for records in her grandson’s case revealed that Franklin County Children Services recorded some of her phone conversations with the agency. […]
O’Garro and her attorney, Susan Eisenman of Upper Arlington, said the recordings are especially troubling because the O’Garros live in the state of Washington, whose phone-recording law requires consent from both parties. […]
Ohio requires the consent of just one of the parties. Federal law is single-consent, too, but observers say past cases have left it unsettled as to whether federal or stricter state laws apply. […]
State government doesn’t have a policy on recording calls, and a few agencies surveyed say they avoid the practice.”
Advanced call recording systems can block call recordings by certain area codes, preventing situations like this all together.
Additionally, as a best practice, agencies and employers can require anyone on the phone to give notice to their customers that the call is taking place on a recorded system. A robust quality management program can help managers enforce these policies.
CallCopy helps businesses and agencies solve problems like this every day.
