CallCopy #1 in Overall Vendor Satisfaction in DMG Customer Survey

DMG Consulting, the leading provider of market research and consulting services for contact centers, recently published its 2008 – 2009 Quality Management/Liability Recording Product and Market Report.

The report is aimed at helping “contact center and IT managers find the right product, at the right cost for their contact center, regardless of size”. From a CallCopy perspective, in addition to the independent analysis of our product suite, the customer satisfaction survey provided some very intriguing results. The survey put into numbers the fact that we’re meeting our mission to “provide the highest levels of quality to our customers”.

CallCopy scored above the industry average in each of the six survey categories, including a perfect 5.0 in Implementation. In addition, CallCopy tied for the highest score in the Overall Vendor category, with a score of 4.6. While these are very encouraging results, we’re not going to rest on our laurels. We’ll be striving to do even better in 2009!

A 10-page excerpt of the report is available for download at:
http://www.callcopy.com/documents/dmg.html