Which departments can benefit from cc: Survey

Multiple departments in your company can benefit, because cc: Survey can accommodate multiple surveys.  A survey campaign does not have to be limited to the contact center.  HR can use surveys with applicants and employees.  Marketing can use surveys to gather information from your customers on future products and services they would like, or probe to see what issues may be preventing sales from closing. 

For the contact center, the prime benefit from cc: Survey is to calibrate customer satisfaction with internal quality measurements, but you can also use surveys to call resolution – from the customer’s perspective.  The customer may not think some issues are resolved even though you may.  Additionally, you can measure customer satisfaction with your speed to answer, whcih is useful in calibrating your service level goals.

With so many uses for the data you can collect with cc: Survey, the returns on your investment are very high!