CallCopy is the last recording system you will ever need
One of the key values for CallCopy’s cc: Discover suite is its flexibility, both in our licensing model and in our software design. This flexibility enables the system you buy today to continue to meet your needs in the future, without a forklift upgrade.
The licensing for cc: Discover’s call recording and desktop screen capture software is based on the number of devices enabled for recording. A device can be a digital, analog, or VoIP phone; or it can be a Windows PC or thin-client desktop (e.g. Citrix) for screen recording. It does not matter how many people use the device, or how much or how little the device is recorded.
For example, at a single workstation in a 24×7 call center, you can record Agent A on-demand in the first shift, Agent B could be recorded randomly in the second shift, and Agent C could be recorded 100% (call logging) in the third shift. One license covers all of these agents and all of these recording functions. You can have an unlimited number of users access the system for playback and administration, and what’s more, our cc: Quality module is also included with each cc: Voice call recording installation at no additional charge.
The ease of use of our web-based administration adds value to the system. Your internal staff will be trained to use this intuitive interface to quickly make adjustments to your recording schedules as your business needs grow and evolve. CallCopy’s annual maintenance contract includes software upgrades, so you do not have to continually re-license your system to gain the advantages of new features.
cc: Discover can blend different methods of recording in a single server. If you are in a TDM environment with digital phones today, but gradually migrate to VoIP, our cc: Voice telephone recording will work seamlessly through this transition. cc: Voice can record virtually all major telephones, including Avaya, Nortel, Cisco, ShoreTel, NEC, Siemens, Altigen, Aspect, Alcatel, eOn, Toshiba, Inter-Tel, Mitel, Fujitsu, Ericsson, and Tadiran. Even if you change your ACD/PBX, you can still continue to use your CallCopy system. It’s one of the best technology investments you can make!
