CallCopy Coming to InAAU

CallCopy will be exhibiting at the International Alliance of Avaya Users (InAAU) conference in San Diego March 31-April 2.  Stop by to learn more about our software suite, cc: Discover, and our many Avaya-certified active call recording solutions, including Device Media Call Control (DMCC, formerly CMAPI).  We are also able to record VoIP and TDM Avaya phone systems through a passive tap to a digital phone line or packet-sniffing for VoIP call recording.  These passive recording methods do not require Application Enablement Services (AES) or TSAPI licensing, and can deliver a comprehensive amount of call data without additional hardware or software licensing on the ACD/PBX.

Desktop screen capture is available for all of our cc: Discover active and passive call recording software installations.  And, as always, quality is included in every system!  With our bundled cc: Quality package, you get a web-based interface to build custom quality monitoring forms with simple or complex scoring, and report on your evaluation results to calibrate your quality, and reveal trends in performance at the group and agent level. 

See you in San Diego!