CallCopy will be at the ICMI demo in Miami

CallCopy will be exhibiting at the ICMI Demo in Miami February 13-15; we will be at pedestal E-9. We will be demonstrating our cc: Discover suite, which includes call recording and quality monitoring tools. We will also be able to provide information on our new cc: Survey application, which can provide both IVR and web-based surveys. The reporting interface for cc: Survey has a unique set of filters that enable users to better mine the survey data to identify trends in customer activity and contact center performance.

cc: Voice and cc: Screen are among the core components of the cc: Discover suite. cc: Voice provides a platform for telephone recording, and it is able to blend VoIP call recording and TMD call recording. cc: Voice can record Avaya, Cisco, Nortel, Aspect, ShoreTel, Toshiba, Fujitsu, Panasonic, Ericsson, NEC, Mitel, and many other makes and models of telephone. Our passive IP recording software can record many VoIP protocols, including SIP, H.323, Avaya H.323, Cisco Skinny, Nortel Unistim, Siemens protocol, NEC protocol, MGCP, ShoreTel protocol, and Mitel MiNet protocol.

c: Screen is a desktop screen capture application that can record thin-client desktops (i.e. record Citrix desktops or record terminal services desktops). cc: Screen can also record dual-monitor configurations.