How do I record thee? Let me count the ways…

CallCopy’s cc: Discover platform supports many methods of call recording and desktop screen capture.  Our voice recording application, cc: Voice, is able to record through a station-side passive tap, trunk logging, passive VoIP recording (packet sniffing), and direct integration to many major telephone systems.  

Station-side call recording method is suitable for recording analog phones, as well as recording digital phones made by Avaya, Nortel, NEC, Mitel, Toshiba, Fujitsu, Siemens, Aastra, Alcatel, Aspect, Bosch, Ericsson, Inter-tel, Panasonic, Philips, Samsung, Telrad, and Tadiran.    

Trunk-side recording or trunk logging is often used for total recording of all inbound and outbounf traffic.  This solution is suitable for recording T1 lines and recording E1 lines.

Our VoIP recording through packet sniffing is software based, eliminating the need for extra hardware and keeping total cost of ownership low.  cc: Voice is able to record the following protocols through packet sniffing: SIP, H.323 (standard and Avaya H.323), Unistim (Nortel proprietary protocol), Skinny (Cisco proprietary protocol),  and MGCP.  We can record the following VoIP codecs: G.711 and G.729.

CallCopy is a Gold Level member of the Avaya DeveloperConnection program, and is certified on three types of recording, including DMCC (CMAPI).  We are also members of the Cisco developer community and the Nortel developer community.

CallCopy’s desktop screen capture application, cc: Screen, is able to record screens on Windows PC’s, including screen capture for dual monitors.  cc: Screen is able to record thin client desktops such as Citrix and Windows Terminal Services.  cc: Screen was developed by CallCopy, the desktop screen recording technology is not licensed from a third-party.