CallCopy Achieves Third Avaya Certification for DMCC

CallCopy was accepted into the Avaya DeveloperConnection program in December, 2006. Our first certification soon followed in Q1 2007 for on-demand recording using silent monitoring. Later in 2007 CallCopy was again certified, this time for using TSAPI events through the Avaya Application Enablement Services (AES) and a line side T1 connection to the Avaya Communications Manager to initiate a single-step conference, which is a CTI-driven method of silent monitoring.

Our most recent Avaya certification is for Device Media Call Control, or DMCC. Our certification was granted in September 2007. Our application notes were released in December of 2007, and the news hit the wire in January 2008.

DMCC recording was formerly called CMAPI. This method uses the TSAPI events from the AES, but instead of having a T1 interface to the ACD/PBX it uses IP connections. DMCC is an excellent solution because it does not require telephony boards to be installed in the server, cutting down on hardware costs, virtually eliminating any wiring needs aside form power and network connections, and providing greater scalability. It is suitable for recording TDM pones, VoIP phones, or a blend of the two.