Archive for 'VOIP'

CallCopy will be at the ShoreTel Champion’s Summit

CallCopy is proud to be a sponsor for the ShoreTel Champion’s Summit in Las Vegas, July 22-24.  The event brings together ShoreTel’s leading channel partners for informative workshops and training sessions.  CallCopy and other technology partners will be showcased in the Exhibit Hall. 
For our current and prospective ShoreTel distributors, we are excited to meet with you and demonstrate our [...]

Trunk Recording vs. Station Recording

We were recently asked about which is preferred, trunk recording (record T1/E1 line) or station recording (digital or analog phone recording).  Here’s our $0.02:
In most cases, station side recording is preferred.  One key factor is that with trunk recording you are not able to record PBX calls.  For example, if one employee calls another employee, that call does not cross your [...]

CallCopy Coming to Wisconsin Avaya Users Group

CallCopy will be exhibiting at the Wisconsin Avaya User’s Group (WAUG) this Thursday and Friday, May 8-9.  We are looking forward to meeting the group members and showing them how CallCopy’s call recording, screen capture, quality monitoring, and survey applications can benefit their call centers.   Our cc: Discover suite is used for quality monitoring, coaching and training, [...]

CallCopy is the last recording system you will ever need

One of the key values for CallCopy’s cc: Discover suite is its flexibility, both in our licensing model and in our software design.  This flexibility enables the system you buy today to continue to meet your needs in the future, without a forklift upgrade.
The licensing for cc: Discover’s call recording and desktop screen capture software [...]

CallCopy Coming to InAAU

CallCopy will be exhibiting at the International Alliance of Avaya Users (InAAU) conference in San Diego March 31-April 2.  Stop by to learn more about our software suite, cc: Discover, and our many Avaya-certified active call recording solutions, including Device Media Call Control (DMCC, formerly CMAPI).  We are also able to record VoIP and TDM [...]