New research from Aberdeen Group shows that extracting business intelligence in the contact center plays a key role in the overall success of your organization.
The report, Unlocking Business Intelligence in the Contact Center reveals opportunities for your organization to improve performance by leveraging business intelligence mined from data collected via contact center and CRM software.
As [...]
Carolyn Beeler at NPR recently published an interesting article about the next generation of call center workers. In the article, Beeler examines a growing trend where businesses are outsourcing customer service positions to work-at-home agents located across the U.S.
For years, Americans have had their phone calls about credit card bills and broken cell phones handled [...]
Yesterday evening I had the honor of accepting the award for the 2010 Ernst & Young Entrepreneur of the Year. The award is considered by many as the equivalent of the Grammy’s for entrepreneurship.
This is a big win for CallCopy. Although I am named on the award, this is truly an award for the company, [...]
The recent The Art of Evolution | Global Connect 2010 in Denver was loaded with networking opportunities, information, and excellent speakers. But some of the sessions stood out to us as particularly relevant.
Known for its ability to provide data delivery in new and innovative ways, Acme Packet’s sessions were very popular [...]
Every year the CallCopy team comes together for team building and good times during our annual holiday party. This year, the festivities kicked off on Friday afternoon when speaker Jon Petz joined us to present his motivational message alongside magic tricks and slight-of-hand. He even got some members of the CallCopy team to dance!
On Saturday [...]
 |
Whitepaper: Building a Work-at-Home Program  |
|
eBook: 10 Secrets to Boosting First Call Resolution |
|
Best Practices Guide: Building a World-Class Quality Assurance Program |
