In the world of call recording compliance, where there’s no steadfast, across-the-board policy on consent laws, scenarios can quickly become confusing. Such is the case for a county agency located in CallCopy’s home town, Franklin County Children Services.
According to the Columbus Dispatch:
“Mary Ann O’Garro said a request for records in her grandson’s case revealed that [...]
The popularity of credit and debit cards in today’s society alongside the prevalence of identity theft has led to a recent uptick in interest surrounding the Payment Card Industry (PCI) Data Security Standard (DSS). As you look to secure and protect the data your contact center records, it’s important to understand the PCI DSS and [...]
The Payment Card Industry (PCI) Data Security Standards
have gained significant attention in the call center market. In this section of the whitepaper we will
discuss what those standards are, how they affect recording applications, and
what you can do to help ensure your recording system operates in respect of
those standards.
We have researched this topic extensively; however,
CallCopy is [...]
Why you shouldn’t record your calls
In part one of this series, we explored reasons to record your calls. This included quality management and various industry regulation. In part two of this series will explore reasons not to record your calls, specifically state laws regarding two-party notification. We will also discuss ways to keep your recorder [...]
Why You Need to Record Your Calls
If there are reasons you should not record your calls, why is everyone doing it?
The answer is easy. There are many good reasons to record your calls. For some it’s not a matter of choice – industry regulations mandate that they record some or all of their customer transactions. [...]
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Whitepaper: PCI DSS Guide for Contact Center Managers  |
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Best Practices Guide: Building a World-Class Quality Assurance Program |
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Whitepaper: Improving the Customer Experience with Peer-based QM |
