Ventana Research: CallCopy Continues to Refine Agent Performance Management
Richard Snow, Global VP & Research Director at Ventana Research, recently wrote an insightful post on the state of contact center technology, and CallCopy’s position in that market.
“About a year ago I wrote that CallCopy had emerged as a major vendor of agent performance management (APM) software…”
In order better reflect current market conditions and to [...]






