We’re always eager to hear what customers and analysts really think about our solutions. Honest feedback helps us shape and plan for future releases and gives us insight into the wants and needs of the market.
Naturally, we were excited to be featured in a recent blog post by Richard Snow, Global VP & Research Director [...]
Every year, we get together to watch the Red, White & Boom! fireworks display in our fair city of Columbus, Ohio. This year, CallCopy team members, family and friends celebrated the holiday in our new office in the Arena District. The office offers an enviable view of downtown Columbus, and consequently, the Red, White & [...]
Quality drives customer satisfaction, and customer satisfaction drives customer loyalty. Ensure that your call center is maintaining the highest levels of quality by using effective call center coaching forms.
Whether your organization performs manual or automated quality assurance (QA), call center coaching forms are an integral component of an overall QA program.
Developing Call Center Coaching Forms
There [...]
All of us here at CallCopy are excited to announce that we’ve moved to a new CallCopy corporate headquarters located in the Arena District at 530 W. Spring St., Columbus, OH 43215!
We spent part of the day this past Friday moving, unpacking and getting settled in at the new digs. Everyone helped out to [...]
As we wrap up the snowiest winter in decades, we’re reminded of how grateful we are for technology.
When the brunt of the storms rendered other Columbus, Ohio offices (and offices across the country, for that matter), non-operational, we were able to work from home thanks to our communications infrastructure and our own CallCopy software. As [...]
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eBook: 10 Secrets to Boosting First Call Resolution  |
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Case Study: Elgia, Inc. |
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Best Practices Guide: Building a World-Class Quality Assurance Program |
