In today’s highly competitive market, providing quality customer service is critical to a company’s success. One way to ensure high levels of customer service is to employ speech analytics (and speech analytics best practices) to quickly locate key words and phrases within call recordings. This will allow your organization to identify opportunities for leveraging business [...]
Adam Boretz at Speech Technology Magazine published an insightful interview with Donna Fluss of DMG Consulting last week. Donna offered a strong market overview and really got at the core values of the technology.
“[Speech analytics] gives us information that we had no other way of getting,” she says. “The only other way we had of [...]
CallCopy was a premier sponsor for the ShoreTel Champion’s Summit last week in Las Vegas. We hit the show floor with a ShoreTel mobile demo unit complete with cc: Voice call recording installed, and recorded dozens of live calls as we demonstrated our integration. We also unveiled our new live monitoring feature, which was well received [...]
CallCopy is proud to be a sponsor for the ShoreTel Champion’s Summit in Las Vegas, July 22-24. The event brings together ShoreTel’s leading channel partners for informative workshops and training sessions. CallCopy and other technology partners will be showcased in the Exhibit Hall.
For our current and prospective ShoreTel distributors, we are excited to meet with you and demonstrate our [...]
We were recently asked about which is preferred, trunk recording (record T1/E1 line) or station recording (digital or analog phone recording). Here’s our $0.02:
In most cases, station side recording is preferred. One key factor is that with trunk recording you are not able to record PBX calls. For example, if one employee calls another employee, that call does not cross your [...]
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