Don’t Get Snowed….

As we wrap up the snowiest winter in decades, we’re reminded of how grateful we are for technology.
When the brunt of the storms rendered other Columbus, Ohio offices (and offices across the country, for that matter), non-operational, we were able to work from home thanks to our communications infrastructure and our own CallCopy software.  As [...]

CallCopy on the Road

CallCopy will be making stops at three different conferences throughout the month of October. If you plan to attend any of these conferences please stop by our booth and say hello!

ACCE 2009 Conference & Expo

October 5-9, Las Vegas, NV
The 2009 ACCE Conference & Expo will include a comprehensive educational program, extensive networking opportunities and [...]

Trunk Recording vs. Station Recording

We were recently asked about which is preferred, trunk recording (record T1/E1 line) or station recording (digital or analog phone recording).  Here’s our $0.02:
In most cases, station side recording is preferred.  One key factor is that with trunk recording you are not able to record PBX calls.  For example, if one employee calls another employee, that call does not cross your [...]

CallCopy Coming to Wisconsin Avaya Users Group

CallCopy will be exhibiting at the Wisconsin Avaya User’s Group (WAUG) this Thursday and Friday, May 8-9.  We are looking forward to meeting the group members and showing them how CallCopy’s call recording, screen capture, quality monitoring, and survey applications can benefit their call centers.   Our cc: Discover suite is used for quality monitoring, coaching and training, [...]

CallCopy is the last recording system you will ever need

One of the key values for CallCopy’s cc: Discover suite is its flexibility, both in our licensing model and in our software design.  This flexibility enables the system you buy today to continue to meet your needs in the future, without a forklift upgrade.
The licensing for cc: Discover’s call recording and desktop screen capture software [...]