CallCopy’s cc: Survey recognized by DestinationCRM.com
DestinationCRM.com, and online publication from the editors of CRM Magazine, recently featured CallCopy’s cc: Survey in an article titled “Changing the Paradigm of the Contact Center” by Christopher Musico.
The article focuses on the many benefits of IVR surveys as well as web-based surveys in collecting customer feedback. The paradigm shift relates to the ability to focus the data toward multiple goals, providing valuable data to marketing and HR as well as the contact center. Surveys are evolving from simple data collection to advanced analysis of employee and customer opinions for true enterprise feedback management.
cc: Survey is offered as a hosted application, taking advantage of Software as a Service (SaaS) to make it cost effective as well as easy to use and manage.
The article is available at:
