Multiple departments in your company can benefit, because cc: Survey can accommodate multiple surveys. A survey campaign does not have to be limited to the contact center. HR can use surveys with applicants and employees. Marketing can use surveys to gather information from your customers on future products and services they would like, or probe to see what issues may be preventing sales [...]
We’ve recently launched a robust enterprise feedback management (EFM) application, cc: Survey. The potential returns for an EFM surveying application are immense. As it relates to QA, EFM enables you to calibrate your internal quality measurements against customer perspective. If you say you are averaging 90%, but your customers say 70%, you need to know why! [...]
There are many solutions available in the cc: Discover suite. How do you know which modules are right for you, and what returns you can gain from your investment in a CallCopy call recording and quality monitoring system?
It all starts with an evaluation of the contact center’s current operations. To take it from the top, is it [...]
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eBook: 10 Secrets to Boosting First Call Resolution  |
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Case Study: Elgia, Inc. |
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Best Practices Guide: Building a World-Class Quality Assurance Program |
