CallCopy’s cc: Discover platform supports many methods of call recording and desktop screen capture. Our voice recording application, cc: Voice, is able to record through a station-side passive tap, trunk logging, passive VoIP recording (packet sniffing), and direct integration to many major telephone systems.
Station-side call recording method is suitable for recording analog phones, as well as recording digital phones [...]
CallCopy was accepted into the Avaya DeveloperConnection program in December, 2006. Our first certification soon followed in Q1 2007 for on-demand recording using silent monitoring. Later in 2007 CallCopy was again certified, this time for using TSAPI events through the Avaya Application Enablement Services (AES) and a line side T1 connection to the [...]
Some call recording systems are designed just for call logging (100% recording). Others are designed purely for quality management, which is typically random or scheduled recording, but less than 100% recording. CallCopy’s cc: Discover suite offers one platform that is suitable for both compliance recording and quality management. What’s more, the quality [...]
DestinationCRM.com has recently posted an article written by Christopher Musico featuring Donna Fluss and the DMG Consulting 2007 Quality Management/Liability Recording (QM/LR) industry report. The article identifies key players in the market, addressing the vendors with the largest market share, but focusing in on the dynamics of the growing SMB market.
The article goes on [...]
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