The Payment Card Industry (PCI) Data Security Standards
have gained significant attention in the call center market. In this section of the whitepaper we will
discuss what those standards are, how they affect recording applications, and
what you can do to help ensure your recording system operates in respect of
those standards.
We have researched this topic extensively; however,
CallCopy is [...]
Why you shouldn’t record your calls
In part one of this series, we explored reasons to record your calls. This included quality management and various industry regulation. In part two of this series will explore reasons not to record your calls, specifically state laws regarding two-party notification. We will also discuss ways to keep your recorder [...]
Why You Need to Record Your Calls
If there are reasons you should not record your calls, why is everyone doing it?
The answer is easy. There are many good reasons to record your calls. For some it’s not a matter of choice – industry regulations mandate that they record some or all of their customer transactions. [...]
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Whitepaper: PCI DSS Guide for Contact Center Managers  |
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Best Practices Guide: Building a World-Class Quality Assurance Program |
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Whitepaper: Improving the Customer Experience with Peer-based QM |
