One of the biggest objectives for a contact center is understanding how to better serve your customers and meet their needs. So, how do you track what your customers want? Speech analytics is a great tool to get into the minds of your customers. This solution gives your organization access to key words, phrases and [...]
As many people eagerly await Thanksgiving, the day of binge eating, football and extreme shopping deals, it’s a good time for some reflection. Tomorrow, people will give thanks for the important things and people in their lives. Contact Center Managers should be giving thanks, too. There are countless solutions that improve contact center operations productivity [...]
Over the past few months, Uptivity has been recognized by many distinguished organizations nationwide and throughout Central Ohio. The high honors we have received are:
Inc. 5000 has rated Uptivity among its top 5000 fastest growing companies in the nation. We’re absolutely ecstatic to be #13 in Columbus!
Uptivity made the Fast 50 list by Columbus Business [...]
Is your contact center performing and reacting in real-time? It’s critical for organizations to be prepared and ready for any emergency or urgent situation that may arise. Let’s take a look at a common scenario in many contact centers:
It’s a typical morning at the office until you receive an unexpected call that one of your [...]
Happy Halloween! Today encompasses the thrill and adrenaline of running through haunted houses, hearing ghostly stories, kids pacing door to door begging for candy and horror films filling your TV screen. However, for many contact centers this day brings to mind many more frightening memories, such as an unexpected spike in call volume and not [...]