CallCopy, At Your Service

Our dedication to providing the highest levels of customer service alongside the most innovative solutions in the industry lies at the heart of what we do. So, we were thrilled to be named a Service Rising Star by CRM magazine, as a leading innovator in technology and representing “the future of customer service”.
You can trust [...]

Got Consent? Why You Need to Take a Closer Look at Call Recording Laws

In the world of call recording compliance, where there’s no steadfast, across-the-board policy on consent laws, scenarios can quickly become confusing. Such is the case for a county agency located in CallCopy’s home town, Franklin County Children Services.
According to the Columbus Dispatch:
“Mary Ann O’Garro said a request for records in her grandson’s case revealed that [...]

Speech Analytics Best Practices That Immediately Impact Business Performance

In today’s highly competitive market, providing quality customer service is critical to a company’s success. One way to ensure high levels of customer service is to employ speech analytics (and speech analytics best practices) to quickly locate key words and phrases within call recordings. This will allow your organization to identify opportunities for leveraging business [...]

What You (and Your Contact Center) Need to Know About PCI DSS

The popularity of credit and debit cards in today’s society alongside the prevalence of identity theft has led to a recent uptick in interest surrounding the Payment Card Industry (PCI) Data Security Standard (DSS). As you look to secure and protect the data your contact center records, it’s important to understand the PCI DSS and [...]

CallCopy Support Team Recognized by Customers, Community

Our support team has recently had some rave reviews.
As we mentioned back in December, we were named as a semi-finalist for a TechColumbus Innovation Award in the category of Outstanding Technology Team. Winners will be announced on February 4.

Our team members are all contact center industry veterans who love to lend a helping hand to [...]