We’re always eager to hear what customers and analysts really think about our solutions. Honest feedback helps us shape and plan for future releases and gives us insight into the wants and needs of the market.
Naturally, we were excited to be featured in a recent blog post by Richard Snow, Global VP & Research Director [...]
Every year, we get together to watch the Red, White & Boom! fireworks display in our fair city of Columbus, Ohio. This year, CallCopy team members, family and friends celebrated the holiday in our new office in the Arena District. The office offers an enviable view of downtown Columbus, and consequently, the Red, White & [...]
Yesterday evening I had the honor of accepting the award for the 2010 Ernst & Young Entrepreneur of the Year. The award is considered by many as the equivalent of the Grammy’s for entrepreneurship.
This is a big win for CallCopy. Although I am named on the award, this is truly an award for the company, [...]
Quality drives customer satisfaction, and customer satisfaction drives customer loyalty. Ensure that your call center is maintaining the highest levels of quality by using effective call center coaching forms.
Whether your organization performs manual or automated quality assurance (QA), call center coaching forms are an integral component of an overall QA program.
Developing Call Center Coaching Forms
There [...]
The recent The Art of Evolution | Global Connect 2010 in Denver was loaded with networking opportunities, information, and excellent speakers. But some of the sessions stood out to us as particularly relevant.
Known for its ability to provide data delivery in new and innovative ways, Acme Packet’s sessions were very popular [...]
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eBook: 10 Secrets to Boosting First Call Resolution  |
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Case Study: Elgia, Inc. |
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Best Practices Guide: Building a World-Class Quality Assurance Program |
