Refresh with CallCopy Education

CallCopy offers monthly education sessions for the cc: Discover Workforce Optimization Suite. These two hour sessions provide the ability to get refresher training, educate new users and learn about new features and processes.
Upcoming CallCopy cc: Discover Training Dates:
End User – May 11
Speech Analytics – May 16
Quality Assurance – May 18
System Admin [...]

Let’s All Calibrate & Have a Good Time

CallCopy recently hosted a webinar, “Calibration Makes Perfect – Excellence and Increased Customer Satisfaction” presented by Gerald Sinclair, Education Specialist at CallCopy.
This session, and the invaluable Q&A that followed the presentation, is available for you to listen to or you can download CallCopy’s informative calibration whitepaper that discusses how effective calibration can improve your [...]

Everything’s Coming Up 5.0

Customer input plays a key role in CallCopy’s product development process. The focus on customer feedback led to CallCopy receiving the highest “Overall Vendor Satisfaction” rating (a perfect 5.0) in the recently published 2011 – 2012 Quality Management/Liability Recording (Workforce Optimization) Product and Market Report from industry analyst DMG Consulting.
“Our new version 5.0 includes many [...]

cc: Discover v5.0 – Enhancements Overview Webinar

CallCopy will showcase the latest features of cc: Discover v5.0 for its current customers in a webinar on May 17, 2012 at 1pm EDT.
Join us as CallCopy’s Director of Product Management, Matt Madzia provides an overview of the changes and additions to cc: Discover v5.0. Matt will cover enhancements such as:

System availability through a new [...]

Coalfire Validates cc: Discover Support of PCI DSS

As announced in January, 2012, CallCopy recently engaged Coalfire Systems, Inc., a respected PCI Qualified Security Assessor (QSA), to conduct a technical assessment of cc: Discover. This is the latest step in CallCopy’s long-standing commitment to ensure our clients remain compliant with PCI requirements.
To review Coalfire’s complete findings download CallCopy – cc: Discover Suite Version [...]