In the world of call recording compliance, where there’s no steadfast, across-the-board policy on consent laws, scenarios can quickly become confusing. Such is the case for a county agency located in CallCopy’s home town, Franklin County Children Services.
According to the Columbus Dispatch:
“Mary Ann O’Garro said a request for records in her grandson’s case revealed that [...]
In today’s highly competitive market, providing quality customer service is critical to a company’s success. One way to ensure high levels of customer service is to employ speech analytics (and speech analytics best practices) to quickly locate key words and phrases within call recordings. This will allow your organization to identify opportunities for leveraging business [...]
The popularity of credit and debit cards in today’s society alongside the prevalence of identity theft has led to a recent uptick in interest surrounding the Payment Card Industry (PCI) Data Security Standard (DSS). As you look to secure and protect the data your contact center records, it’s important to understand the PCI DSS and [...]
Our support team has recently had some rave reviews.
As we mentioned back in December, we were named as a semi-finalist for a TechColumbus Innovation Award in the category of Outstanding Technology Team. Winners will be announced on February 4.
Our team members are all contact center industry veterans who love to lend a helping hand to [...]
Every year the CallCopy team comes together for team building and good times during our annual holiday party. This year, the festivities kicked off on Friday afternoon when speaker Jon Petz joined us to present his motivational message alongside magic tricks and slight-of-hand. He even got some members of the CallCopy team to dance!
On Saturday [...]
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Whitepaper: PCI DSS Guide for Contact Center Managers  |
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Best Practices Guide: Building a World-Class Quality Assurance Program |
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Whitepaper: Improving the Customer Experience with Peer-based QM |
