Peace of Mind

CallCopy goes to great lengths to ensure the compatability of our platform with Avaya phone systems. Through the Avaya DeveloperConnection program we have tested and certified cc: Discover to ensure that our system is stable, easy to install, and easy to support.

CallCopy brings value to our distributor partners by providing recording solutions that deliver enterprise-level functionality through an application that is easy to set up, easy to administer, and easy to learn. CallCopy cc: Discover is offered at a price suitable to the SMB market, and by including our quality management tools with every recording system at no additional cost, CallCopy's value quickly surpasses that of the other vendors in this market.

Customer Service

Client satisfaction is a direct result of our dedication to quality. Our standard of support is unsurpassed, taking to heart our mission of providing the highest quality to our customers and our business partners. We are quick to respond to all inquiries, from sales to service, and we understand that in any industry, but specifically in the realm of the service and support call center, the customer is king. Knowing this and embracing it at every level of our corporation is the only way to ensure all of our clients are satisfied.

Training

Fast and efficient support is key to customer satisfaction. CallCopy distributors may be trained to provide installation and support services, or contract those services back to CallCopy.

CallCopy's intuitive design makes training easy. We work with each client and each distributor to establish training practices uniquely suited to each company's needs and resources, including training all intended users, or conducting Train the Trainer sessions. Training can be delivered in the following manners:

• On-site at a client's facilities as an instructor-lead curriculum
• On-site at our office as an instructor-lead curriculum
• On-site at our office in a lab environment
• Live over the Internet
• Pre-recorded sessions for preparatory and remedial training