CallCopy Offers Avaya Certified Solutions For Call Recording & Quality Monitoring

Avaya is a recognized leader in the business telephony market. Its TDM and VoIP contact center solutions have proven over time to be scalable, reliable applications for the enterprise and the SMB. From advanced skill-based routing to reporting on Key Performance Indicators, (KPI), Avaya's contact center solutions meet the needs of the market.

CallCopy has many Avaya-certified solutions available, bringing the benefits of call recording, quality monitoring, and customer surveys to users of Avaya VoIP and TDM solutions.

Avaya DeveloperConnection

The Avaya DeveloperConnection program brings value to its member companies and to Avaya and its direct customers. By providing a platform for stable integrations, Avaya is able to present a wider range of solutions. The DeveloperConnection program includes extensive marketing services and full documentation, making it easier to sell and support third-party applications certified through the program.

Blend VoIP and TDM Phone Recording

CallCopy's cc: Discover suite blends TDM and VoIP call recording with screen capture and quality monitoring, providing a single-server solution that is easy to use and administer. Customers benefit by implementing solutions that are scalable enough to meet a wide range of uses, resolving the needs of today and adaptable to meet the needs of the future.