Support
Customer support is a service shared at all levels of our organization. Resources are always available to respond to client calls and resolve any technical issues, 24x7x365.
Your Account Manager will maintain regular contact to ensure your satisfaction with the system and to solicit feedback for our future development. We take our clients’ requests seriously and we work to accommodate the unique needs of your business. Proactive communication from the Account Manager is a key means of delivering a higher quality product and service to you.
We offer remote support using Citrix GoToAssist™. This provides our support technicians with a high-bandwidth remote connection – with no slowdown due to modems and phone lines. GoToAssist also provides an added level of security because we do not require uninvited access to your networks.
- Support available via Web, email and telephone.
- On-call engineers with 24x7x365 coverage.
- Online ticketing with knowledge base.
- Scheduled maintenance checkup every six months.
- Annual maintenance contract includes hardware support, software upgrades (both major and minor version).
- Industry-standard service levels and response times.
