About CallCopy
Innovations in call recording and contact center solutions.
CallCopy, Inc., headquartered in Columbus, Ohio, has established itself as a leading provider of innovative call recording and contact center solutions though its commitment to the highest standards of customer and employee satisfaction. CallCopy empowers organizations worldwide to gather business intelligence, which is leveraged to maximize operational performance, reduce liability, achieve regulatory compliance and increase customer satisfaction.
The cc: Discover Solution Suite
cc: Discover, CallCopy’s highly scalable, award-winning workforce optimization (WFO) solution suite, is made up of next generation contact center solutions including:
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Our Story
CallCopy was founded by contact center industry veterans who had experienced the limitations of existing recording systems. Their goal was to build a solution that would scale quickly and affordably to meet the changing needs of customers without sacrificing functionality. After building and surveying focus groups to identify end-user preferences, cc: Discover was built and extensively field tested. The finished product was an easy-to-use and feature-rich application.
Today, CallCopy continues to produce scalable, innovative WFO solutions that equip organizations with critical business intelligence. Our combination of technology, support and speed of deployment is unrivaled in the market and our focus on exceeding customer expectations remains at the forefront of what we do.
Awards & Analyst Recognition
- Fast 50 Award, celebrating the fastest-growing companies in Greater Columbus, Columbus Business First, 2009
- Best Places to Work, Columbus Business First, 2008, 2009
- Best in Class Award, Best Recording and Quality Monitoring Solution in the Americas Region category, ContactCenterWorld.com Member's Choice, 2008
- Communications Solution Product of the Year Award, Technology Marketing Corporation (TMC), 2008
- DMG Consulting, LLC – Rated #1 in Overall Vendor Satisfaction in the 2008 – 2009 Quality Management/Liability Recording Product and Market Report
Media Coverage
- Managing Workforce Needs in the Contact Center, CRM-Daily.com, 2009
- CallCopy cc: Discover Rated Compliant on Avaya Aura Platform, ContactCenterWorld.com, 2009
- Fast 50 – Firm Answers Call from Clients Looking for Better Efficiency, Columbus Business First, 2009
- A Worthwhile Excursion Into Call Recording, CRM Magazine, 2009
- CallCopy Puts the WFO Pieces Together, DestinationCRM.com, 2009
- CallCopy See 75 Percent Increase in Revenue, Adds More Staff, Moves Company Headquarters, TMCnet.com, 2008
