About CallCopy
Innovations in call recording and contact center solutions.
CallCopy, Inc., headquartered in Columbus, Ohio, has established itself as a leading provider of innovative call recording and contact center solutions through its commitment to the highest standards of customer and employee satisfaction. CallCopy empowers organizations worldwide to gather business intelligence, which is leveraged to maximize operational performance, reduce liability, achieve regulatory compliance and increase customer satisfaction.
The cc: Discover Solution Suite
cc: Discover, CallCopy’s highly scalable, award-winning workforce optimization (WFO) solution suite, is made up of next generation contact center solutions including:
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Our Story
CallCopy was founded by contact center industry veterans who had experienced the limitations of existing recording systems. Their goal was to build a solution that would scale quickly and affordably to meet the changing needs of customers without sacrificing functionality. After building and surveying focus groups to identify end-user preferences, cc: Discover was built and extensively field tested. The finished product was an easy-to-use and feature-rich application.
Today, CallCopy continues to produce scalable, innovative WFO solutions that equip organizations with critical business intelligence. Our combination of technology, support and speed of deployment is unrivaled in the market and our focus on exceeding customer expectations remains at the forefront of what we do.
Awards & Analyst Recognition
- Recognized in 2012 Gartner Magic Quadrant for Contact Center Workforce Optimization
- Named a Hot Vendor, Ventana Research, 2012
- #1 Overall Vendor Satisfaction, DMG Consulting, 2011-2012 Quality Management / Liability Recording Product and Market Report
- Hottest Companies in Midwest, Lead411, 2012
- Inc. 500/5000: Ranked #508 (2010), #412 (2011), #916 (2012)
- Service Rising Star Award, CRM magazine, 2010
- Product of the Year Award, CIS Magazine, 2010
- Fast 50 Award, Business First, 2009, 2010, 2011, 2012 (fastest-growing privately-held companies)
- Best Places to Work, Business First, 2008, 2009, 2010, 2011, 2012
- Communications Solutions Product of the Year Award, TMC, 2008, 2009, 2010
- Best in Class Award, Best Recording and Quality Monitoring Solution in the Americas Region category, ContactCenterWorld.com Member's Choice, 2008
Media Coverage
- Should You Outsource Your Customer Service?, MSN Business
- CallCopy Continues To Refine Agent Performance Management, Ventana Research
- CallCopy Emerges as a Player in Agent Performance Management, Ventana Research
- CallCopy cc: Discover Rated Compliant on Avaya Aura Platform, ContactCenterWorld.com
- Fast 50 – Firm Answers Call from Clients Looking for Better Efficiency, Columbus Business First
- A Worthwhile Excursion Into Call Recording, CRM Magazine
- CallCopy Puts the WFO Pieces Together, DestinationCRM.com
- CallCopy See 75 Percent Increase in Revenue, Adds More Staff, Moves Company Headquarters, TMCnet.com
